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About

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

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Customer care

FAQ

CANCELLATION AND RETURN OF ORDERS

You can cancel your order if it has not yet been processed, i.e. it is still marked with the status "in process" or "awaiting payment". See all the conditions of sale here. If the payment has already been made at the time of the cancellation of the order, it is necessary to contact Equestro customer service to request a refund.

The deadline for canceling an order is a maximum of 30 days after the date of receipt of the products. Shipping costs are charged to the customer. The customer can request the collection service by express courier, directly from the address indicated. This cost varies according to the size of the package and will be deducted from the total amount of the return. The return costs can be viewed in the "Returns and Refunds" section and will be indicated at the time of the return authorization.

COSTS AND SHIPPING OF MY ORDERS

Upon confirmation of the shipment you will receive an email with a link to the tracking page.

The cost of shipping varies depending on the size and weight of the package and will be indicated at the time of order confirmation. Orders over € 79.90 in Italy and € 179.90 in EU. You can view the shipping costs by country in the "Shipments" section.

Delivery times are 24 / 72 h from the date of shipment in Italy and from 3 to 7 days in EU, barring unforeseen events. No deliveries are made on Saturdays, Sundays or public holidays. Times may be longer for deliveries to remote areas or islands.

No, it is not essential. However, registration gives you the right to exclusive benefits.

If you have received a damaged package remember to keep the box and the products as we may need to ask you for a few more details. If, on the other hand, you have found that one or more products have a lack of non-conformity, please indicate the specific problem to allow us to carry out the appropriate checks. As soon as we receive your report, we will contact you ASAP to agree on a refund method.

Have you received products other than those you ordered or is your package incomplete? Write us specifying the following information: - Order code - Name of incorrect / missing products. This will allow us to carry out the appropriate checks. Once this check has been carried out, we will contact you and agree on the refund procedure with you.

Equestro's privacy policy is available for consultation at any time on the link.

You can request delivery to a residential or business address as indicated when placing your order. Deliveries occur during business hours from Monday to Friday, excluding holidays.

You will receive a confirmation email as soon as your order leaves our warehouse. It is necessary that someone is present at the place of delivery to receive the order and sign the related documentation; if no one is present at the delivery address, two more delivery attempts will be made and in the event of a negative outcome, the shipper will forward the order to the local warehouse where it will remain for a maximum of 5 working days before returning to our warehouse. For more information, contact Equestro customer service by filling out the form.

It is never possible to purchase and ship from different countries. It is possible only within the same country.

PAYMENTS

Orders placed online can be paid for by credit cards, debit cards or PayPal. We accept MasterCard and Visa cards. The amount will not be charged until your order is ready for shipment. The charge will be made in the same currency as the prices displayed on the site.

Yes, the site is an initiative of Equestro managed in collaboration with B2X S.r.l.
Buy confidently, we have applied all the necessary measures to guarantee your safety.

PRODUCTS

To check the availability of the desired model, consult the product page containing all the information necessary to guide you in your choice. We make sure that you can only order models, sizes and colors that are currently available.

On the product pages you will find information on available sizes and also refer to our size guide.

Our products do not contain animal fur. In addition, our production lines for down jackets and parkas comply with the Responsible Down Standard (RDS). This standard ensures that our down-filled garments are sourced from humanly and hygienically treated ducks and geese.

You can find the details of the main components of our garments on each product page. Below is a rundown of the materials we use to make our garments and products:
• Rayon fabric: it is the alternative to silk. Silk garments are very comfortable to wear thanks to the quality of this fiber but this type of fabric is not easy to work with because it slips and is quite expensive. Rayon is made with viscose yarn.
• Polyester: it is a synthetic fiber. It has a very low absorbency and is therefore perfectly suitable for sports as it easily wicks away sweat unlike cotton.
• Elastane is a synthetic fiber known for its elasticity. Among the advantages of elastane are the following characteristics: high elasticity (resistance to 600% elongation before tearing), return to the original shape after stretching, faster drying than a "normal" fabric.
• Spandex is a synthetic fiber or polyurethane polymer fabric used in the production of elastic garments, also known as lycra. It is strong, light and highly elastic.
• Nylon is a synthetic fiber made up of mineral-based products. When it is woven with a flat non-textured yarn, it is used for sportswear and linings. This fabric has a low absorbency which allows it to dry quickly. In addition, the water-repellent treated nylon, used in the composition of sportswear, protects you from wind and rain during your sports outings.

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1 - How can I cancel my order?

2 - What is the deadline and how can I cancel my order after it has been sent?

1 - How can I track my order?

2 - How much is the shipping cost of my order?

3 - How long does it take for my order to arrive?

4 - Do I have to register to buy online?

5 - What if a product from my order arrives damaged?

6 - What should I do if I receive an item other than the one I ordered?

7 - What is the Equestro's privacy policy?

8 - Where can I get my order?

9 - How is the home delivery process?

10 - Can the country of delivery be different from the country of purchase?

1 - What are the accepted payment methods?

2 - Is it safe to pay by credit card on the Equestro website?

1 - How to know if the model and the color of my choice is currently available?

2 - I am not sure which size I should order.

3 - Do Equestro products contain animal fur?

4 - What materials are used for the clothing?

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