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Customer care

Contacts

Equestro's Customer Service is at your disposal. If you have any doubts or problems, we will give you all the assistance and support you need.
If you have any needs, you can search for answers by clicking on the reference subject. Fill please fill out the form below and we will get back to you as soon as possible during the following hours: Mon-Fri 9am-5:30pm
Have you received your order and would like to return one or more products?
Write to us using the Contact form, specifying the following information:
• Name and quantity of the products to be returned
• Address for collection (including street, number, name on the intercom, zip code, city, telephone number)
• Date for collection (at least two working days after sending the email)
• Reason for return
Remember that you can request a return no later than 14 calendar days from the date of delivery of the goods.
As soon as we receive your request, all you have to do is waiting for an email from us where we confirm the collection date.
Carefully place the products in their original packaging or in a carton in your possession, making sure it is suitable for transport.
Once the goods have been received at the warehouse and the integrity of the products checked, we will immediately make the refund in the same way as you purchased, deducting the return costs that can be viewed in the "Returns and Refunds" section.
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assistenza.clienti@equestro.com
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